StyleWe offers consumers the chance to shop fashionable clothing designs made by independent fashion designers and small boutiques in one convenient online store—but with a twist.
Unlike other online shopping platforms that boast a variety of unique selections, such as Etsy, StyleWe allows designers to focus on the designing, while StyleWe handles production and customer service.
StyleWe claims that, through this unique structure, consumers are able to curate their own, unique style and build relationships with designers for diverse and personal fashion choices. For designers, they claim that this model allows those who create to enjoy recognition and direct customer feedback, instead of the anonymity that comes from designing for a larger label.
While StyleWe’s benefits sound appealing in theory, anyone who’s purchased a knockoff garment or accessory knows that how an item looks at first glance isn’t everything.
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Will StyleWe be able to maintain the quality and fit consumers expect when buying independently designed items? Before we answer that question, let’s learn more about what they claim to offer.
Our First Impressions When Shopping StyleWe
StyleWe offers every category of women’s apparel that you would expect from a large online store, including dresses, tops, outerwear, skirts, pants, jumpsuits, and swimwear. They also have a handbag section. However, there are no accessories or jewelry options available.
You can browse StyleWe’s selections without signing up for the website. But to make a purchase, registration is required. On the up side, registering gives you a coupon good for ten percent off of your first StyleWe purchase.
What did we notice while looking around?
The selections available in StyleWe’s various categories don’t prescribe to any particular style. In dresses, shoppers will find midriff-baring skirt and top combos and bandage dresses next to evening gowns—and in no particular order.
When compared to department store websites or even larger boutique stores that allow for better filtering of sub-categories, the enormous number of items available can be overwhelming. Further, the inconsistencies in image backgrounds and the dated look and experience offered by the website falls short of building confidence.
What is included is detailed product information, including materials, fit measurements, and laundering instructions. This is often left out by smaller boutiques whose focus on style can leave gaps in the purchasing experience. Although, it’s worth noting that the majority of items we viewed were polyester.
Related: TBdress Review
StyleWe Pricing & Refund Policy
Although registration is required, becoming a StyleWe member is free. Items range from flash sale selections starting around $40, to professional and formal wear that is over $150.
Standard shipping costs are between $1.99–$6.99 and takes between five and seven days after processing (which is an additional three to five days). Free standard shipping is offered on all orders over $60.
Alternatively, shoppers can choose express shipping, which takes two to five days after processing, and costs between $9.99–29.99.
StyleWe does allow for items to be returned within 30 days of the date that it was received. To return an item, it must be unused, undamaged, and in its original package. Additionally, you are responsible for the cost of return shipping.
To make a return or exchange, you need to request to do so online by clicking a button on the right of your order confirmation. You’ll receive an authorization number and return address within 24 hours, at which point you can post your return.
StyleWe asks that you email them proof of your package being sent, such as a tracking number or picture of your package to complete the process.
What isn’t eligible for a return? Swimwear can only be returned or exchanged if the product is defective. Additionally, you must provide StyleWe with an image of the item to prove that there is a defect when requesting a return.
Finally, if you feel you’ve made a mistake in your order and cancel it within 24 hours of purchase, StyleWe will issue a full refund. For orders that have not yet shipped, but have been made in excess of 24 hours, StyleWe offers a partial refund after deducting a 15 percent cancelation fee.Advertisement
StyleWe Reviews: What Do Customers Have to Say About StyleWe?
The most frequent comments from StyleWe customers is regarding something that isn’t immediately apparent when visiting their official website:
StyleWe is located in China.
While many of the products we use on a daily basis are manufactured overseas, StyleWe’s international location is at odds with their message of quality and independent designers. Clothing made in China is also generally associated with questionable fit and materials.
What were some of the individual comments?
Looking at the reviews of StyleWe on Sitejabber, we’re left with a mixed bag of impressions that veer towards the not-so-great, including:
1. Incorrect sizing: One user said, “I wear a 10-12, so ordered XL, assuming cheap stuff runs small. The XL is supposed to fit 12-14. Both items are a 6-8 at best.”
StyleWe’s customer service representatives appear to respond to many of the complaints on Sitejabber. In this instance, service rep Lanny S. responded to the above complaint, stating:
“Our items usually run one size smaller, so it will be better to choose bigger size. Every time when you click the size "S, M, L" etc., it will show the corresponding detailed measurements for the specific size. Then you can check.
You can also refer to the item Product Details to see the exact measurements first and choose the corresponding size (S, M, L, etc). The size guide is just a reference for all the items, which is not as accurate as the info of product details.”
2. Poor quality: Rose C. stated that she was disappointed with her StyleWe order, and rated the cut and quality of the items she received as poor. Rose also complained that the items she ordered only looked 80 percent like the images that were advertised.
3. Difficulty returning items. Several reviews mentioned that they experienced delays or a lack of response when attempting to return their StyleWe purchases.
That being said, there are also multiple reviews that praise StyleWe’s customer service and state that the customers had an overall positive experience shopping the online store.
Since the reviews on Sitejabber are so hit-and-miss, we looked further and found one blogger’s detailed account of shopping StyleWe.
You can read the full article at Denver Sewing Circle, but here are a few highlights from Jilly’s experience:
- She mentions that the website can be difficult to navigate, that all available colors aren’t always shown in images, and that shoppers should take extra care to look at the individual product sizing information instead of relying on the standard drop-down options.
- Her shipping was delayed by several weeks. First, after being held in customs, then held stateside. Delivery took five weeks in total.
- The writer was unable to find any information about the designers StyleWe claims have created the garments they offer and suspects that they might not be real.
The reviewer had purchased a $60 dress, one of StyleWe’s cheaper options, and stated in her review that it looks like “an average, mass-produced garment.”
The post wraps up by saying that, overall, it wasn’t a negative experience, but that she believes there should be more transparency regarding shipping times so that customers can have realistic expectations.
Is StyleWe a Scam?
Due to StyleWe’s ongoing attempts to respond to and mitigate complaints, along with the absence of any reviews complaining that they never received their purchase at all, we don’t believe that StyleWe is an outright scam.
That being said, we’re also not confident that the brand is everything that they claim. This is because, after reading the Denver Sewing Circle review, we also attempted to locate social media profiles and websites for the designers that StyleWe lists and
came up empty handed. Additionally, despite their friendly tone and promises of exceptional customer service, the number of customer reviews complaining of the undisclosed potential for shipping delays and unresponsive customer service are too many to assume that it’s a fluke.
Overall, we’re left with the impression that StyleWe is a Chinese-based clothing manufacturer of the likes that might supply Forever21 or other budget-minded stores, but are attempting to cut out the middleman by offering selections directly to consumers. While this might work in theory, StyleWe doesn’t seem to have worked out many of the bugs with their shipping and processing.
Bottom line? If you find that you’ve fallen in love with one of StyleWe’s selection and are okay with the price, you might be pleased with the order—as long as you’re not in a rush. However, we’d advise against shopping StyleWe on the premise of supporting independent designers or saving cash on small-label purchases, as there are so many other options that don’t involve international shipping.
Source : http://www.highya.com/stylewe-reviews